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Explore Experience Maps, Patient Experience and more!

Information Flow and Journey Map. Information flow for a typical parent journey (from ER back home) at Children’s Hospital of Pittsburgh.

Understanding Design Strategy: Effective Graphic Design for Clients

Touchpoints for Design Strategy. Any design strategy should address the following: (i) Existing problems and ongoing challenges. (ii) Current benefi ts and successes to be leveraged. (iii) Unmet client/customer needs. (iv) Changing client/customer behaviors and attitudes. (v) Emerging ideas and trends. (vi) Opportunities to differentiate. The way these issues are addressed is the essence of the strategy.

What’s Your Problem? Putting Purpose Back into Your Projects | Pleasure & Pain ☯ by Whitney Hess. If you like UX, design, or design thinking, check out