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2 hour workshop on the topic of ethnographic methods for user experience (with an emphasis of use in library service provision research). Focus on methods used…

In their own words… Using ethnographic methods to get people talking. Georgina Cronin, a user-focused academic research librarian with techy disposition

Storymapping the User Experience by Donna Lichaw via slideshare

Mapping - interesting presentation showing different methods/benefits. Storymapping the User Experience by Donna Lichaw via slideshare

User-Centered Design & Ethnographic Research

Due to ever-increasing competition in global markets, companies are making focused forays into the research and development of more culturally responsive marketing, attempting to embed distinct behavioral advantages in their products.

User Experience (UX) Design vs. Service Design

Service Design & UX Design; Po-tay-to/Po-tar-to or as umami is to salty*

Customer Journey Map vs. Experience Map.  http://pt.slideshare.net/AdaptivePath/mapping-experiences-and-orchestrating-touchpoints-chris-risdon-patrick-quattlebaum-ux-week-2012/12

Customer Journey Map vs. Experience Map. http://pt.slideshare.net/AdaptivePath/mapping-experiences-and-orchestrating-touchpoints-chris-risdon-patrick-quattlebaum-ux-week-2012/12

4D Service Design is the future of UX Design through time and space

Infographic: Service Design is the future of UX Design through time and space

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