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One of the simple and smart ways of engaging your customers is through sales and discounts. Wondering whether it would work for the shopaholics, casual and need based customers equally. #CustomerLoyalty

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Understanding your customers and having good communication skills are the most essential skills that a good customer service representative should have. #CustomerServiceTrainingGames #CustomerSupport #Customer_Service_Training

Seeing the increased use of technology and behavioural change of Gen Y, it seems inevitable that banks will have to work towards improving their digital strategy. #DigitalMarketing

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A customer’s perception of your company will be based on whether or not you keep your promises and if you are offering service according to customer needs. #CustomerService #CustomerServiceExcellence

Research suggests that customers who have had a service failure resolved quickly and completely by the customer support team are more loyal to a company than customers who have never had an issue.