Kate Morrison
More ideas from Kate
The Importance of User Experience  http://www.roehampton-online.com/Programmes/Programmes/MSc in Information Systems Management/Overview.aspx?ref=4231900. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

The Importance of User Experience http://www.roehampton-online.com/Programmes/Programmes/MSc in Information Systems Management/Overview.aspx?ref=4231900. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Starbucks Experience Map. Creating good service is also about defining where not to brilliant. :)

Starbucks Experience Map. Creating good service is also about defining where not to brilliant. :)

Service Map. What is the user's journey through the service? And how does the service support it?    http://www.jbasil.com/withinreach/#    http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

Check out this @Behance project: “F+S Infographic” https://www.behance.net/gallery/1391277/FS-Infographic

Check out this @Behance project: “F+S Infographic” https://www.behance.net/gallery/1391277/FS-Infographic

I love the empathy maps. A tool I haven't used yet, but will in the future.

I love the empathy maps. A tool I haven't used yet, but will in the future.