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The Handy-Dandy Content Audit Template: A labour-saving deliverable template that can capture the key insights and recommendations of nearly any content inventory and content audit.

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A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

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Seven Steps for Developing Customer Journey Maps

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

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