We’re building the next stage of Picle ... – Made by Many
The Handy-Dandy Content Audit Template: A labour-saving deliverable template that can capture the key insights and recommendations of nearly any content inventory and content audit.
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png
UMap - Stakeholder map. Who is who
assistance for veterans and their families, . http://www.appchecklist.info/
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
Customer Journey/ Experience Map