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https://blog.practicalservicedesign.com/what-is-a-service-experience-explained-through-drawings-e3f2bef8f6bc#.jgljadjlp

https://blog.practicalservicedesign.com/what-is-a-service-experience-explained-through-drawings-e3f2bef8f6bc#.jgljadjlp

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from How to design customer service

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

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Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t easy to solve.

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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The Handy-Dandy Content Audit Template: A labour-saving deliverable template that can capture the key insights and recommendations of nearly any content inventory and content audit.

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Media Leverage pro is a software is a true timesaver, very simple and easy to use and you can extract UNLIMITED media contacts turning them into SALES right away ! http://www.medialeveragepro.net/

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The Building Blocks of Experience Mapping. http://adaptivepath.s3.amazonaws.com/apguide/download/Adaptive_Paths_Guide_to_Experience_Mapping.pdf

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