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Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.

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IT vs. Computer Science: What Degree is Right for You? [Infographic] #IT #TechJobs #CompSci

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Computer Help Desk Representative

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Interesting idea – have the executives answer front desk/help desk lines for the day. Get a real sense of what ppl are calling about and the needs of clients/consumers.

Have you ever yelled at a company on Twitter, Facebook or another social network? Sometimes it's the only way to get a company's attention!

The Social Help Desk Revolution Is Upon Us

Have you ever yelled at a company on Twitter, Facebook or another social network? Sometimes it's the only way to get a company's attention!

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Help Desk Technician - Badass Miracle Worker

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