I earned a PhD, which allowed me to teach college students who appreciated all of the ways in which I used literature, film, and history to show them worlds that they had never seen or considered before. What the Best College Teachers Do by Ken Bain, http://www.amazon.com/dp/0674013255/ref=cm_sw_r_pi_dp_6A28qb0FZ5QES
This could be an active or passive program. Have residents write down everything they are worried about and put the note in the box. Let them relax a little and work through what they are struggling with. If they are willing, they could share their problems and come up with a solution together.