Bad customer service infographic It's like this: Bad customer service pisses people off and they tell the world about it. Good customer service: Meh. Awesome customer service (truly outstanding) may have the same effect as bad customer service, some times.
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social