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from Zendesk

Customer experience is more important than advertising (Infographic)

Customer Experience importance of digitally delivering experiences where the 'Customer is King!'


Why Customer Experience Is King

In a people-focused economy, experience and human connection trump price and features.

from NOBL Collective - The Future of Work

Nov 12 How Airbnb Used Storyboards to Understand the Customer Experience

How Airbnb Used Storyboards to Understand the Customer Experience


Customer Experience for the Future: Context is King!

Another name for the Hass avocado is the Alligator Pear because of its bumpy, green skin and pear shape. 

from Harvard Business Review

Keeping Customers Continuously Infatuated

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.


How Restaurateur Stephen Starr Expands His Empire Via The Customer Service Experience

One of the great entrepreneurial success stories in food service and hospitality is the ambitious and successful expansion of the Stephen Starr restaurant organization up and down the East Coast since its strictly-Philadelphian start in

Customer experience does not have to be a guessing game: Measure these 3 metrics