Pinterest • The world’s catalogue of ideas

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

pin 29
heart 6

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

pin 7
heart 3
15 Customer Experience Factoids From 2015 (Infographic)

15 Customer Experience Factoids From 2015 (Infographic)

Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr...

pin 29
heart 2
Customer Experience Trends in 2016 [Infographic]

Customer Experience Trends in 2016 [Infographic]

heart 1

Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon -

pin 286
heart 28
ROI of Customer Experience (Infographic) | Customer Experience Matters®

ROI of Customer Experience (Infographic)

pin 112
heart 13
speech 3

The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).

pin 1