Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.
What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr...
Talk about customer needs, not personal preferences.
Customer Experience Trends in 2016 [Infographic] http://www.serplified.com/2016/09/12/customer-experience-trends-2016-infographic/#.V-G7SvkrLX4
How to Become a Leader in #CustomerExperience
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com
ROI of Customer Experience (Infographic) | Customer Experience Matters®
The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).