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Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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15 Customer Experience Factoids From 2015 (Infographic)

15 Customer Experience Factoids From 2015 (Infographic)

Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr...

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Customer Experience Trends in 2016 [Infographic] http://www.serplified.com/2016/09/12/customer-experience-trends-2016-infographic/#.V-G7SvkrLX4

Customer Experience Trends in 2016 [Infographic] http://www.serplified.com/2016/09/12/customer-experience-trends-2016-infographic/#.V-G7SvkrLX4

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Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com

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ROI of Customer Experience (Infographic) | Customer Experience Matters®

ROI of Customer Experience (Infographic)

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The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).

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