Simple, cost and time effective ideas to help thank, delight, and blow the socks off your clients and customers. Here are some suggestions that incorporate customer service, client gifts and extras, business systems and processes and people skills to create raving fans and loyal customers + clients. hersignaturelife.com
Colorful example of a Fishbone or Ishikawa or "Cause and Effect" diagram...This tool will help you drill down to root causes of defects and identify possible failure modes. You will use this graphical tool in conjunction with the Five Whys method of questioning.