Experience Maps

39 Pins
Collection by
an info sheet describing the different types of food
The UX Blog: User Experience Design, Research & Strategy by Interviews with User Experience (UX) professionals hosted by Nicholas Tenhue on Apple Podcasts
User centered solving problem #designthinking #albertobokos. The UX Blog podcast is also available on iTunes.
a circular diagram with the words, what does the person really say? and how do they
Empathy Map Tool for Design Thinking and Social Labs
the school of design's map shows how many different areas are connected to each other
Visualizing the School of Design
the roi of social media marketing
Mapping The Customer Journey
Mapping The Customer Journey by Bruce D. Temkin for Customer Experience Professionals Left to their own devices, companies often neglect customers. But they don’t need to. We recommend that organizations use customer journey maps to examine interactions from their customers’ points of view. Mapping the customer journey requires five steps: 1) Collect internal insights; 2) develop initial hypotheses; 3) research customer processes, needs, and perceptions; 4) analyze customer research; and 5...
the cover of an interactive path guide to experience mapping
Adaptive path's guide to experience mapping
Adaptive path's guide to experience mapping An experience map is a strategic tool for capturing and presenting key insights into the complex customer interactions that occur across experiences with a product, service, or ecosystem. At the heart of an experience map lies the customer journey model, an archetypal journey created from an aggregate of all customers going from point A to point B as they attempt to achieve a goal or satisfy a need. http://mappingexperiences.com/
a man's head with the words designing with customer journey maping on it
Designing with Customer Journey Mapping by DesignThinkers Group
Designing with Customer Journey Mapping by DesignThinkers Group The Customer Journey Mapping methodology will help businesses in the service industry unleash collaborative creativity and come up with innovative new service concepts. DesignThinkers Group is a community organisation with creative multidisciplinary teams in 12 countries. We train, develop and facilitate creative multidisciplinary teams and communities to drive positive change. www.designthinkersgroup.com
a diagram showing the different types of computers and their connections to each other, including one with
A New Perspective on Service Design, Knowledge and... Hair Salons!? - Core77
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
the customer experience journey map is shown
User Experience Journey Map
The customer experience journey map (a template)
the design process is shown in this screenshote, which shows how to use different colors
Design_Process Map3-02
a diagram with different types of arrows in it
Here's an interesting model based on the 4D's of design. Ideate Unified Design Thinking Model
an info board with many different types of people and lines on the side of it
A Design Process Experience Map. A journey through the execution of design projects.
an info sheet showing the different types of social media and its content creation process, including
JOURNEY MAP by Jolyn Janis, via Behance
an overview of the different types of electrical wiring in this diagram, you can see how they are connected to each other
Analysis of a service, through the Customer Journey Map
Analysis of a service, through the Customer Journey Map by Anna Maggi