This customer journey map for a fictitious company, Acme Corp, focuses on positive and negative emotions.

This customer journey map for a fictitious company, Acme Corp, focuses on positive and negative emotions.

Scatterplot of objective and subjective usability metrics from 298 user testing studies.

Scatterplot of objective and subjective usability metrics from 298 user testing studies.

This pregnancy experience map created by Beth Kyle focuses on a human experience.

This pregnancy experience map created by Beth Kyle focuses on a human experience.

Diagrams often represent a persona at the top, as seen in this example of a customer journey map.

Diagrams often represent a persona at the top, as seen in this example of a customer journey map.

Resultado de imagem para lucro operacional amazon gráfico

Resultado de imagem para lucro operacional amazon gráfico

digital-disruption-the-travel-industry-8-638.jpg (638×479)

digital-disruption-the-travel-industry-8-638.jpg (638×479)

Customer Retention<br />19<br />Strategies followed to retain the current customers<br />Vertical Integration<br />Kindle ...

Customer Retention<br />19<br />Strategies followed to retain the current customers<br />Vertical Integration<br />Kindle ...

Echo turns up the volume on Amazon's ambitions as audacious bets pay off - Slice Intelligence

Echo turns up the volume on Amazon's ambitions as audacious bets pay off - Slice Intelligence

Resultado de imagem para expansion of categories amazon

Resultado de imagem para expansion of categories amazon

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