This customer journey map for a fictitious company, Acme Corp, focuses on positive and negative emotions.
Scatterplot of objective and subjective usability metrics from 298 user testing studies.
This pregnancy experience map created by Beth Kyle focuses on a human experience.
Diagrams often represent a persona at the top, as seen in this example of a customer journey map.
Resultado de imagem para lucro operacional amazon gráfico
Customer Retention<br />19<br />Strategies followed to retain the current customers<br />Vertical Integration<br />Kindle ...
Echo turns up the volume on Amazon's ambitions as audacious bets pay off - Slice Intelligence
Resultado de imagem para expansion of categories amazon