These are some social media interaction tips for brands by Dells. Interacting with social media can be irritating when one lacks of self awareness and common sense. So this little chart provides loads of common sense to "social media experts". After all, it is about about good customer relationship management, regardless of the platforms engaged in.
Customer Relationship Management – What Are CRM Elements?
the future of the social customer.
Customer Relationship Management (CRM) and Social Media; evolution, convergence or both? IBM, the world’s oldest IT company who have done exceptionally well re-inventing themselves have this to say, “...the integration of social media with customer relationship management (CRM) strategies – is the next frontier for organizations that want to...